Terms and Conditions

Welcome to Digital Media Era

By accessing our website at https://digitalmediaera.in or engaging our digital marketing services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, please do not use our website or services.

1. About Us

Digital Media Era is a digital marketing agency based in Delhi NCR, India, offering services including website designing, graphic designing, social media marketing, video editing, business email setup, Google Maps listing, and lead generation. We operate Monday to Saturday, 10:00 AM to 7:00 PM IST.

2. Acceptance of Terms

By using our website, submitting a contact or quote form, or entering into a service agreement with us, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into a binding agreement

You have read, understood, and agree to these Terms and Conditions

3. Services

Digital Media Era provides digital marketing services as agreed upon in individual service proposals or contracts. The specific scope, deliverables, timelines, and pricing for each engagement are outlined in the service agreement or proposal provided to the client. These Terms and Conditions apply to all services unless a separate written agreement expressly overrides them.

4. Client Obligations

To enable us to deliver services effectively, you agree to:

  • Provide accurate, complete, and timely information and materials required for the project
  • Designate a primary point of contact with authority to make decisions on your behalf
  • Review and provide feedback on deliverables within agreed timelines
  • Ensure that all content, images, logos, and materials provided to us do not infringe any third-party intellectual property rights
  • Make payments as per the agreed schedule

5. Payment Terms

  • All fees are quoted in Indian Rupees (INR) unless stated otherwise
  • A deposit or advance payment may be required before project commencement
  • Invoices are due within the timeline stated on the invoice
  • Late payments may attract interest or result in suspension of services
  • All fees are non-refundable once work has commenced, except as outlined in our refund policy or as agreed in writing

6. Intellectual Property

a) Client-Owned Content

All materials, logos, content, and assets you provide to us remain your intellectual property. You grant us a limited license to use these assets solely for the purpose of delivering your agreed services.

b) Deliverables

Upon full payment of all agreed fees, intellectual property rights in the final deliverables created specifically for you will transfer to you. Work-in-progress, source files, templates, and tools used in creating deliverables remain the property of Digital Media Era unless explicitly agreed otherwise in writing.

c) Our Content

All content on the Digital Media Era website, including text, graphics, logos, and images, is our property or licensed to us. You may not reproduce, distribute, or use our content without prior written permission.

7. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, financial data, or other sensitive information shared during the course of the engagement. This obligation survives the termination of any service agreement.

8. Limitation of Liability

Digital Media Era provides digital marketing services with reasonable skill and care. However, we cannot guarantee specific outcomes such as search engine rankings, lead volumes, sales, or social media growth, as these depend on factors outside our direct control including market conditions, platform algorithm changes, and competition.

To the maximum extent permitted by applicable law:

  • Digital Media Era’s total liability for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the claim
  • We are not liable for indirect, incidental, special, or consequential damages including loss of revenue, loss of data, or loss of business opportunity
  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control (force majeure)

9. Termination

Either party may terminate a service engagement by providing written notice as specified in the service agreement. Upon termination:

  • You remain liable for all fees for work completed up to the termination date
  • We will provide you with completed work and any assets belonging to you
  • Confidentiality obligations will continue to apply

Digital Media Era reserves the right to terminate services immediately and without notice if a client engages in unlawful activity, abusive behavior toward our team, or material breach of these terms.

10. Third-Party Services

Some of our services involve third-party platforms including Google Ads, Meta (Facebook/Instagram), WordPress, and others. Your use of these platforms is subject to their own terms of service. We are not responsible for changes in third-party platform policies, pricing, or functionality that may affect your campaigns or deliverables.

11. Indemnification

You agree to indemnify, defend, and hold harmless Digital Media Era and its team members from any claims, damages, losses, or expenses (including legal fees) arising from: your breach of these Terms; your violation of any third-party rights; or any content you provide to us that infringes intellectual property or other rights.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

If you have questions about these Terms and Conditions, please contact us:

+91 88265 35329

Got a question or just want to talk? Our team is always happy to chat and help you figure things out.

info@digitalmediaera.in

Prefer writing it down? Shoot us a message and we’ll get back to you with answers that actually help.

Indirapuram, Gzb

Want to meet face-to-face? We’d love to welcome you at our office. Coffee’s on us!

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